It was the family members-style method to hospitality in the course of his 1st lodge job at Montreal’s Hotel Auberge Universel that left a long lasting impact on Eric Quesnel. “I was equipped to execute distinctive process —from busboy, encouraging in the kitchen area and serving customers.”
The Montreal indigenous attended LaSalle College in Montreal and University of Quebec in Montreal’s Hotel Administration Program. Right after stints at Fairmont Accommodations & Resorts and Hilton Resorts, Quesnel not long ago landed in Niagara-on the Lake to helm the 124 on Queen Hotel and Spa in the coronary heart of Niagara-on-the-Lake, Ont.
The married father of three (aged 10, 12 and 14) has been having fun with the earlier year at the quaint lodge despite the vagaries of the lingering pandemic. “We’ve included 39 lavish guestrooms and suites to the existing 33. The current part is located on the 2nd ground of a historical constructing that has been effectively stored. The new guestrooms are roomy with astounding capabilities to be certain our guests’ convenience.” The lodge also boasts a brand new 11,000 sq ft. point out-of-the-artwork spa, which features 10 remedy rooms, a mani-pedi place and a hydrotherapy circuit. “The wellness trend and the addition of our hydrotherapy circuit will be critical,” suggests Quesnel, including that “weddings, incentive groups and special functions will be our main focus for the future a long time.”
On the F&B side, the resort homes the eminently well-known Treadwell Farm to Table Cafe a new foyer bar and lounge is set to open up before long and a pop-up notion comes to existence any time there are no weddings or gatherings.
“As component of our team and relatives, we location large anticipations on all the men and women that contribute. We know with the right mix we can continue on to increase and present our attendees with remarkable value for the duration of their remain.” The hotelier is a large believer that you “Never say no without an alternate and do it with a smile and have enjoyable executing it.”
To continue to keep the workforce inspired and be certain they stay safe and sound, Quesnel encourages a philosophy of “Stay close to your team and get care of them, maintain communication major of head as usually, even with the men and women not working at the hotel.” He says it is vital to make sure that Full Income Administration is usually best of thoughts. “It’s been a bumpy two decades and now we are in recovery manner with ideally no a lot more lockdowns and vacation limits.”
By Rosanna Caira